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Operations performance & community management M/F

Date:  17 juil. 2022
Lieu: 

Paris 20 rue Le Peletier, FR, 75009

Filiale:  Keolis SA
Type de contrat:  CDI

Keolis

 

Operations performance & community management M/F 

Exploitation 

 

Pionnier dans le développement des transports publics, Keolis est le partenaire des décideurs publics qui souhaitent faire de la mobilité partagée un levier d’attractivité et de vitalité pour leur territoire.

Numéro 1 de l’exploitation de métro automatique et de tramway dans le monde, Keolis s’appuie sur une politique d’innovation soutenue et ouverte avec l’ensemble de ses partenaires et filiales - Kisio, EFFIA, Keolis Santé, Cykleo – pour renforcer son coeur de métier et développer de nouvelles offres de mobilité partagée innovantes et « sur-mesure » : trains, bus et cars, trolley bus, VTC collectifs, navettes fluviales et maritimes, vélo en libre-service, auto partage, navette autonome 100% électrique, téléphérique urbain…
En France, Keolis est le n°2 du stationnement grâce à sa filiale EFFIA et le n°1 du transport sanitaire depuis la création de Keolis Santé en juillet 2017.
Détenu à 70% par SNCF et à 30% par la Caisse de Dépôt et Placement du Québec (CDPQ), le Groupe compte 68 500 collaborateurs répartis dans 16 pays et a réalisé, en 2020, un chiffre d’affaires de 6,1 milliards d’euros. En 2019, 3,4 milliards de voyageurs ont utilisé un service de mobilité partagée proposé par Keolis.


Travailler chez Keolis, c’est avant tout vivre des expériences. Les 68 500 collaborateurs Keolis donnent du sens à leur métier, construisent des parcours professionnels uniques, et s’enrichissent des rencontres qu’ils font au quotidien.

 

 

Context

 

The Group Operations Department is a part of the Corporate Industrial Direction of Keolis. It is in charge of managing contents, training, communication and COO/experts community management, and performance improvement for operations at Group level. It also contributes to the KIHO operations industrialization project. Main issues are processes, methods and tools enhancement, together with benchmarks, feedbacks and best practices dispersion across the Group. The Ops Department also provides affiliates with technical support (maturity assessments, planning optimizations…) and contributes to the main bids and mobilizations when needed.

Keolis Way guidelines stress the importance of innovation and cooperation as fundamental enablers for Group performance. An organized networking is key to reaching this objective and it is our responsibility to develop it with the Ops community managers and experts.

 

Main missions

 

The Operations Performance and Community Manager :

  • Is in charge of  :
    • the organization and the management of the community events (calls, workshops, seminars);
    • the follow up of the meetings (benchmarks and best practices, crossed presentations or crossed assessments, local support…), and their agenda;
    • carrying out specific “on demand” local support missions or audits/assessments for operations (organization, performance, turnaround projects and change management…), using when relevant HQ Operations toolkits (absenteeism, road accident, resource monitoring…) built by HQ Ops experts;
    • following up the deployment of Keolis Way Ops assessment tool, and improvement actions plans. Both implementation and sustainability of performance levers are considered as key factors of success.
  • Contributes to :
    • the community internal communication (eg.: medias like Keo’Operations newsletters), providing contacts, content, interviews…);
    • the Kiho continuous improvement approach when needed : local support to Kiho teams, complementary assessments on organization and processes, contribution to Kiho international toolboxes building…
    • Group referentials and tools updates and improvements (new toolkits, training modules…);
    • Bids and mobilization processes, when required (support to bid or local teams, bid reviews…) : implementation of Group methodologies or tools, training…

Profile

 

  • English : fluent
  • At least 10 years of experience in teams and operations management, preferably within an international environment
  • Experience in Ops tools, and processes implementation, is valuable
  • Soft skills : Strong ability for communication, teamwork, and team and experts support
  • Autonomy and ability to bring added value to a network of international COOs and experts
  • Knowledge of safety processes and rules (train, light rails, metro…)
  • Basic knowledge of :
    • transport companies’ basic financial and HR rules and processes
    • rolling stock (buses&coaches, light and/or heavy rail…)

 

 


Segment de l’offre d’emploi: Performance Management, Operations Manager, Manager, Change Management, Human Resources, Operations, Management