Car Park Attendant

The purpose of this position is to deliver a safe, reliable, world class and customer focused car park environment.

MAIN RESPONSIBILITIES

• Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises.
• Enforce revenue protection strategy and system by-laws.
• Provide car park and park-and-ride information and respond to customer enquiries.
• Handle lost property.
• Meet and greet customers and provide a highly visible and proactive level of customer service.
• Comply fully with relevant procedures and work instruction.
• Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway.
• Provide support and assistance to customers with in particular those with special accessibility needs.
• Perform shift and emergency duties when required.
• Perform and carry out other duties as instructed / directed by the Car Park Controller and Station Master.

KNOWLEDGE REQUIRMENT 

• General information about the network in order to deliver a good response to customer queries.
• Parking operations systems.
• Relevant procedures and work instructions to ensure full compliance.
• The workings of the car park environment.
• Maintain good knowledge of Keolis MHI revenue protection strategy and the system by-laws.

KEY SKILLS 

• A mature, proactive and responsible approach to work with initiative and problem solving capability;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
• Detail oriented and the ability to handle multiple priorities.

EXPERIANCE

• Minimum 1 year experience as a front line staff delivering customer services, security and/or in a car park (or equivalent) environment;
• Experience and understanding of dealing with customers.

EDUCATIONAL QUALIFCATION

• Ideally a degree holder or higher diploma of post-secondary education in a related discipline.