Employee Services Officer

To provide efficient and compliant employee services administration covering HR operations, onboarding, offboarding, insurance management, travel desk management and employee support.

  KEY RESPONSIBILITIES

 Financial

• Ensure delivery of employee services within approved budgets.
• Maintain accurate records supporting payroll, benefits and government transactions.

Stakeholder / Customer 

• Serve as a primary point of contact for employees regarding employee services inquiries and issues.
• Liaise effectively with internal departments, insurance providers, travel agencies and external vendors.

Operational

• Public Relations (PRO):

• Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts.
• Support the employee to medical facility and in obtaining biometric data in EID authority.
• Ministry of Human Resources and Emiratisation (MOHRE) and Immigration:

1. • Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts as mandated by the MOHRE and Immigration authority.
   • Submit all the related government services invoices to finance for payment.

• General Pension and Social Security Authority (GPSSA):

1. • Process registration, renewal, amendment and deregistration as mandated by the pension authority.
   • Monitor and review the monthly pension contribution, including arrears and related cost.

• Employee Services:

Onboarding activities:

1. 1. • Collect and verify onboarding documents (contract, personal details, bank details, etc).
      • Coordinate IT & HRIS access, email and company ID issuance.
      • Manage the HRIS biometric registration.
      • Coordinate with Payroll Team for salary setup and benefits enrolment.

Offboarding activities:

1. 1. • Collect employee’s exit clearance and interview form.
      • Manage the HRIS biometric deregistration.
      • Coordinate with Payroll team regarding full and final settlement.

Roads and Transport Authority (RTA) Security Clearance Administration

1. 1. • Process application, renewal, amendment, activations and deactivations.
      • Liaise with staff, contractor, RTA, Police and relevant authorities and stakeholders.
      • Track validity of security clearances.
      • Maintain confidentiality of security related documentation and information.

Insurance Administration:

1. 1. • Execute the addition, deletion and amendments with the insurance provider.
      • Maintain insurance records and employee documentation.
      • Support claim escalations and resolve insurance related issues.

Travel Desk and Business Support:

1. 1. • Execute travel booking for the new joiners, including repatriation ticket for leavers.
      • Manage business travel arrangements for the employees, including travel form approvals.
      • Maintain travel records.
      • Support emergency travel requirements.

Other services:

• • • Manage issuance of PR / PO and GRN thru HRIS for all related HR requirement.

Recordkeeping and Documentation

• Maintain accurate records of employee information and related documents.
• Organize and maintain electronic and hard-copy employee’s files securely and confidentially.
• Administrator of employee data within MOHRE, Immigration, GPSSA, Insurance, RTA clearance

Communication and Employee Services

• Respond promptly to employee inquiries regarding visa, pension, insurance, travel desk.
• Prepare and issue relevant reports.

Contribute to the improvement of the Employee Services processes through automation, standardisation and digital transformation.

Capability/People

• Provide support to employees related services inquires.

Dimensions

• Responsible for the administration of Employee Services processes throughout the employment cycle.
• Responsible for maintaining confidential employee records within HR.

MINIMUM QUAIFICATIONS