OCC Manager - TRAM

The purpose of this position is to oversee and manage all aspects of the OCC operations for the Dubai TRAM.

KEY RESPONSIBILITIES

Strategic

• Monitor service delivery and manage OCC personnel and resources.
• Advise the Operations Director of problems relating to service delivery matters in a proactive and timely manner.
• Plan and deliver succession and development plans within the department.
• Develop and review Procedures, instructions, improvements that benefit the delivery of Train Service on Dubai TRAM.
• Lead the OCC Chief Controllers to be able to effectively manage their teams during degraded and normal operations.

Stakeholder / Customer

• Coordinate effectively with counterparts for the client.
• Communicate and report details of incidents to Executive Team and public relations staff if required.

Operational

• Recommend, approve and implement actions resulting from an incident/emergency or safety and operational investigations.
• Conduct daily and weekly reviews of service delivery performance and prepare reports and provide data.
• Plan and execute the best operational recovery with least impact during incident/accident.

Capability / People

• Ensure that all controllers and train crew are adequately trained, assessed and certified in their particular function and provide additional support and training if necessary.
• Perform and carry out other duties as instructed/directed by Operations Director.  Manage all control room, and resources to ensure the team is performing to the required standards and in compliance with the procedures and instructions.
• Deputise for the Operations Director whenever required.

CHALLENGES

• An understanding of factors affecting service quality or safety.
• Thorough understanding of KM Performance regime.

KEY COMPETENCIES

TECHNICAL COMPETENCIES

• Thorough understanding of tram operation controls such as tram supervision, tram regulation, incident handling and emergency management.
• Through functional understanding of OCC monitors, servers and their operations.

BEHAVIOURAL COMPETENCIES

• Good communication skills and the work productively in a fast-paced, team-oriented environment.
• Mentor and develop team members as part of succession planning.
• To set example to all staff with professional and positive attitude, following all rules and procedures.
• Pro-actively identify areas for continuous improvement.

MINIMUM QUALIFICATIONS