Operations Lead

To effectively manage and coordinate the operations interfaces within the Keolis MHI Metro Project between Operations, Maintenance, and RTA functions. The role ensures seamless communication, alignment, and compliance with contractual, technical, and operational standards to achieve service reliability, safety, and performance excellence

  KEY RESPONSIBILITIES

Strategic

• Support the development and implementation of operational readiness strategies in alignment with project milestones and concession objectives.
• Contribute to operational risk management by identifying potential impacts on safety, performance, and service delivery.
• Contribute to strategic decision-making by providing expert insights on operations coordination, and performance improvement

Financial

• Support cost optimization through effective interface planning and coordination to minimize downtime and rework.
• Ensure adherence to maintenance budgets and resource utilization in alignment with approved financial plans.
• Identify efficiency improvements that contribute to long-term operational cost savings

Stakeholder / Customer 

• Serve as the primary liaison between Operations, Engineering, Maintenance, Quality & Assurance, and external stakeholders to ensure smooth collaboration and information flow.
• Represent the department in technical, operational and interface-related meetings with regulatory authorities, contractors, and client representatives

Operational

• Coordinate system interface activities between operations teams to ensure compliance with contractual and operational requirements.
• Develop, review, and update Standard Operating Procedures (SOPs), evacuation plans, and operations bulletins.
• Oversee operations assurance in collaboration with relevant departments.
• Ensure timely resolution of operational issues affecting system performance, reliability, or safety

     Capability/People

• Ensure operations personnel are trained, certified, and competent in interface and maintenance management processes.
• Provide mentorship, operational guidance, and continuous improvement initiatives within the team

     Dimensions

• Direct management of operations interface processes and coordination activities.
• Oversight of performance KPIs.
• Collaboration with multiple departments including Operations Control Centre, Maintenance Planning,and Technical Support.
• Office environment: occasional travel to depots or operational sites may be required.

MINIMUM QUAIFICATIONS