Senior Revenue Protection Supervisor (Secondment)

To Supervise and support day to day operation and activities within the team, ensuring efficient service delivery. Compliance with company polices & procedures, achievement of team and organisational objectives.

KEY RESPONSIBILITIES

Strategic

1. Support the Head of Revenue Protection to set revenue protection requirements and plan a system for the Dubai Metro and Tram.
2. Contribute to continuous improvement initiatives and operation excellence.
3. Align team activities with organisational objectives and values.

Financial

1. Assisting the Head of Revenue Protection in preparation and management of service budgets and Ensure expenditure is monitored against the budget.
2. Meeting the Key Performance Indicators.

Stakeholder / Customer

1. Ensure high levels of customer satisfaction via KSS (Keolis Signature Service) standard.
2. Build and maintain effective relationships with stakeholders.

Operational

1. Supervise daily operations to ensure efficiency and compliance.
2. Support Revenue Protection teams, ensuring the team is performing to the required standards.
3. Perform and carry out other duties as instructed / directed by the Head of Revenue Protection.
4. Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
5. Monitor Performance and ensure targets are met.
6. Identify operational issues and implement timely solutions.
7. Ensure adherence to health, safety and security regulations.

Capability / People

1. Guide, coach and develop team members to enhance performance.
2. Foster a positive, inclusive and collaborative work environment.

Min. QUALIFICATIONS