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Senior Urban Rail Operations Expert Lyon, France M/F

Date:  Oct 1, 2022

Lyon, FR, 69000

Brand:  KEOLIS
Contract Type:  Permanent contract



Senior Urban Rail Operations Expert Lyon, France M/F 



A pioneer in the development of public transport, Keolis is the benchmark partner for public decision-makers who want shared mobility to be a factor which makes their region more attractive and gives it more vitality. A world leader in operating automated metro and tramway systems, Keolis is supported by a sustained and open innovative policy alongside all of its partners and subsidiaries - Kisio, EFFIA, Keolis Santé, Cykleo – to bolster its core business and develop new innovative and bespoke shared mobility solutions, including trains, buses and coaches, trolleybuses, shared car solutions, river and sea shuttle services, bike share services, car sharing, fully electric driverless shuttles and urban cable cars, etc. In France, Keolis is the No.2 in the parking sector thanks to its subsidiary EFFIA and the No.1 for medical transport since the creation of Keolis Santé in July 2017.

70% owned by SNCF and 30% by the Caisse de Dépôt et Placement du Québec (CDPQ), the Group has 63,000 staff in 16 countries and achieved a turnover of 5.4 billion euros in 2017. Each year, more than 3 billion passengers use the shared mobility services proposed by Keolis.




The main role and responsibilities of the Senior Urban Rail Operations Expert are :


  • to deliver high quality bids in the area of operations for urban rail transport (offensive and defensive)
  • to lead or support bid teams
  • to support on-going urban rail projects worldwide
  • to support performance enhancement plans in our networks (France and International)
  • Represent Keolis into UITP groups or UIC organisation
  • Animate Keolis Urban Operation community.


The main duties and missions of the Senior Urban Rail Operations Expert are :


1_ Support Urban Rail tenders (metro and tramway):

  • Lead or support the operational workstream for bids – including having responsibility for operations and maintenance interfaces
  • Provide technical expertise in the preparation of the request for proposal (RFP) response and develop bid documentation
  • Help design and prepare the operating documents, ensuring the harmonisation of systems
  • Develop or support the development of very efficient (cost effective) operational timetables and plans
  • Provide contribution and expertise to design review process and provide recommendations for cost efficient systems
  • Develop and validate procedures for Operations in line with Keolis guidelines
  • Advise and review from an operational perspective tender documents relating to urban rail operations, utilising worldwide best practices
  • Input into and ensure operations inputs into O&M Performance Requirements and into interface documents, as well as into any other project documentation
  • Advise on proposed performance regimes and key performance indicators based on experience gained from existing operating network globally
  • Advise on “best fit” operational command and control systems and develop recommendations for implementation
  • Deliver a fully priced O&M solution for the operational workstream into the finance team for consolidation into the final O&M pricing
  • Comply with all timeframes and meet deadlines required within the bid process
  • -Study and estimate the cost of the operating system in accordance with Keolis Group’s standards and provide recommendations
  • Liaise with D&B and their design teams to input O&M’s requirements and deliver world-class design and whole of life outcomes
  • Provide recommendations on how to improve the availability and safety of the urban rail lines.


2_ Support urban rail networks and projects and contribute to operational performance enhancement

  • Support existing urban rail transport networks and help them enhance their operational performances
  • Develop / consolidate sets of KPI for urban rail (Metro / Tram) operations
  • Contribute to safety/Operations readiness/Operational performance audits
  • Bring Urban Rail expertise to other guided transport such as Tram-train
  • -Run technical audit in the area of Operations including Safety, Service delivery and cost efficiency
  • Support benchmark activities across Keolis Group.




  • Having occupied an operational position in an urban rail transport system for at least 15 years
  • Expertise in urban rail system, having a good system understanding and capacity to develop optimised operating plans and design cost efficient organisations 
  • Experience in metro and automatic metro systems (operations or design)
  • International experience – English language required
  • Good interpersonal relationships and writing skills (in French / in English)
  • Good skills in: data analysis, benchmarking, synthesis, negotiation
  • Ability to work with international teams from different cultures



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