Customer Service Representative

The missions and activities described below are not exhaustive and may evolve to better suit the needs of Keolis MHI.

Main Resposibilities: 

• Promoting and improving customer service excellence.
• Conduct customer service satisfaction survey and analyse the needs and expectations of customers.
• Cooperate with business partners.
• Handle customers’ complaints.
• Handle customers’ requirements and enquiries by telephone, fax and email.
• Ensure a safe, secure and clean environment for customers and staff.
• Ensure the company strategies and quality systems are followed.
• Report and solve faults and problems according to company procedure.
• Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager.

Key Skills

• Proficient in spoken and written English and or Arabic.
• Active listening.
• Attentive to details and able to multitask.
• Good interpersonal and communications skills at all levels.

Experience

• A minimum of 2 years of work experience in a relevant field.
• Strong background in transport or services industry is highly preferable.

Educational and Professional Qualifications

• Ideally a degree or high diploma holder in any discipline.