MCG Senior Technician

The purpose of this position to oversee and monitor all high-level external cleaning and landscape maintenance activities across Dubai Metro stations and assets, ensuring full compliance with approved procedures, safety standards, statutory regulations, and company requirements.

MAIN RESPONSIBILITIES

Strategic

• Supervise and monitor all high-level external cleaning activities conducted within Dubai Metro premises.
• Supervise and monitor all landscape maintenance activities performed across Dubai Metro assets and facilities.
• Ensure all works are carried out in accordance with approved Method Statements, Risk Assessments, Traffic Management Plans (TMPs), permits, and established work methodologies.
• Verify that work activities are performed safely, efficiently, and in compliance with company standards, contractual requirements, and applicable health, safety, and environmental regulations.
• Respond to incidents on the building and structure that require specific cleaning expertise in a timely and efficient manner
• Follow applicable procedures and work instructions to ensure compliance with the requirements
• Review completed work documentation and verify the accuracy and completeness of records prior to project close-out.
• Ensure all relevant inspection reports, checklists, certificates, and work completion records are uploaded and maintained in the Maximo system.
• Assist the MCG Team leader/Engineer or other technical support staff to identify different types of cleaning methods including cleaning and restoration treatments
• Perform line side activities, Pest Control and Platform Screen Door cleaning as on when required
• Follow the appropriate landscaping, external cleaning procedures, method statements, risk assessments and work instructions to ensure compliance with the requirements
• Maintain accurate maintenance records of landscape condition & maintenance reports, external cleaning reports, pest control services reports using a computerized maintenance management system accomplished and other information
• Perform shift and emergency duties when required
• Perform and carry out other duties as instructed / directed by the MCG Engineer /Team Leader

Financial

• No direct financial responsibilities. Supports cost‑effective maintenance by ensuring proper use and care of tools, equipment and materials.

Stakeholder / Customer

• Supports internal stakeholders by ensuring station exteriors, structures and landscapes are maintained to required standards, contributing to overall customer satisfaction and safe operations.

Operational

• Contributes to daily operational readiness of Dubai Metro by performing scheduled cleaning, landscaping and other activities in accordance with maintenance plans and procedures.

Capability / People

• Supports team capability by following instructions, maintaining certifications and assisting colleagues during routine tasks, drills and emergency duties.
• Support team capability and operational effectiveness by following established procedures, maintaining required competencies and certifications, and assisting colleagues during routine operations, drills, and emergency situations.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance safety, operational efficiency, and service quality.

  DIMENSIONS

• Covers all Dubai Metro stations, ancillary buildings and depot external areas
• Performs cleaning and landscaping tasks across multiple locations
• Uses specialized equipment such as mobile boom lifts, abseiling gear and high‑pressure machines, whenever applicable.

 CHALLENGES

• Working at heights in exposed outdoor environment
• Access coordination with multiple stakeholders (SM, Security, IAC, EC and OCC)
• Managing simultaneous cleaning and landscaping tasks across different stations
• Responding quickly to incidents requiring specialized cleaning expertise

key COMPETENCIES 

    Technical Competencies

• Should possess good/basic understanding of cleaning techniques or landscape procedures and tools
• Should have basic knowledge of rope access operations, IRATA requirements, and work-at-height safety practices.
• Understanding of health, safety, environmental, and risk management principles.
• Ability to identify hazards, assess risks, and implement corrective actions.
• Should have experience in inspection, auditing, and compliance monitoring skills.
• Effective communication, reporting, and coordination abilities.

     Behavioural Competencies

• Excellent communication and influencing skills.
• Continuous improvement mindset.

EDUCATIONAL QUALIFCATION